See what matters.
Know where to coach.
Stop managing
your service team
blind.
Real numbers. Clear visibility.
Specific coaching priorities.
A simple management dashboard that helps service managers see what's working, what needs attention, and where to coach.
Track team performance.
Clear metrics against targets.
Make better decisions.
Identify performance opportunities.
One technician
or the whole team.
See individual performance or step back and view the team. The important numbers stay easy to understand.
Clear status
On Target / Review indicators
Team visibility
Revenue, average ticket and callbacks
CSV export
Download team data from the product
Professional & Business plans
From technician report to a clear coaching view.
Service Manager Metrics turns the report you already have into a team breakdown that shows who is on target, where performance is slipping, and what to review next.
Generate your report
Open your scheduling platform and pull your weekly Technician Performance Summary.
Copy or upload
Copy the technician table, or save it as a CSV or one-sheet XLSX file.
Confirm and analyze
SMM maps only recognized headings. You confirm the column meanings before any data is analyzed; uncertain fields are never guessed.
Simple pricing. Clear value.
Starter
$99/mo
Up to 5 technicians
- Core KPI dashboard
- Transparent Technician Score
- Manual performance-data entry
- CSV team export
- Reporting-period history
Professional
$199/mo
Up to 15 technicians
- Paste, CSV & XLSX Data Import Portal
- Confirmed metric mapping
- Performance-gap breakdown
- Reporting-period history
- Detailed scorecards
Business
$349/mo
Up to 30 technicians
- Paste, CSV & XLSX Data Import Portal
- Confirmed metric mapping
- Performance-gap breakdown
- Reporting-period history
- CSV team export